Contact us
Enhance your Experience Management program with our learning resources
We offer resources to help you maximise your investment in your experience management program. Whether you want to improve your skills, explore new ideas, or learn about our services, our learning resources can assist you in continuously learning and achieving your goals.
Digital Experience

Latest feature: Improving digital experiences

In this webinar, we explore the importance of measuring digital experiences to gain a comprehensive understanding of your customer journey. Learn how tracking customer interactions across all digital touchpoints can enhance your customers’ experiences. You’ll discover the various types of intercepts, innovative strategies, contact rules, and relevant metrics, and find out how to implement these digital intercepts using the Qualtrics platform.
Read more

More learning resources

Compass Group

Compass Group

Discover how Compass’ automated follow-ups, reduced response times to under 72 hours, and achieved an 85% contact rate.

read more
Vision Australia

Vision Australia

Learn how Vision Australia enhanced CX by focusing on specific customer journey touchpoints for deeper insights.

read more
Oxfam Australia

Oxfam Australia

See how Oxfam boosted supporter satisfaction and loyalty while minimising effort with a formal program.

read more
SYC Australia

SYC Australia

Explore SYC’s evidence-based ‘Readiness Assessment’ that identifies apprentice challenges and delivers tailored solutions.

read more