WEBINAR | 20 NOV @ 1PM AEST
Unlock the power of B2B Customer Experience programs
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Transform your CX strategy, tackle key challenges, and drive measurable results for lasting success.
Join our XM leaders as they explore how to build and scale impactful customer experience (CX) programs for B2B organisations.
What you’ll learn:
• Proven strategies for overcoming common B2B CX challenges
• The three key phases of building a successful B2B CX program
• How to prove CX’s business impact of driving revenue, reducing churn, and fostering long-term growth.
This webinar is ideal for CX leaders, business decision-makers, and anyone looking to improve their customer relationships and drive meaningful business outcomes.
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Your presenters
Antonia Calvo, Managing Director
20 years’ experience in assisting organisations with their research, customer experience and employee experience program needs. With an in-depth knowledge of the Qualtrics platform, understanding of research best practices and advanced statistics, Antonia takes a holistic approach to Experience Management. Antonia has delivered EX programs to organisations such as Macquarie Bank, Aruma, Hollard Insurance.
Julia Warren-Nicholls, Account Director
16 Years’ experience scoping bespoke employee solutions to best suit customers across all industries, from Enterprise to SME. I am passionate about enabling businesses to make informed business decisions, by empowering them with analytics collected from their feedback program.