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"Act XM is a highly professional organisation with extensive expertise in setting up Qualtrics for their clients. Without Act XM, we would have undoubtedly struggled to set up the system as intended. In fact, we are considering engaging Act XM again to assist us in setting up our second survey, ensuring its completion and operation according to our specifications."

Leasexpress

"I cannot thank Maneesh and Ngoc enough for the project delivered to us in relation to organisation engagement. During the survey phase and dashboard build, they established a strong line of communication with our project team and assisted the team in creating an operational dashboard that the organisation could utilise with ease."

Newcastle Greater Mutual

"Sneha was amazing. Her responsiveness and ability to provide excellent technical and customer service were truly commendable. Without her incredible support, I would not have been able to deliver my first employee engagement survey on time and to such a high standard."

Communicare

"This is our second program of work with Act XM, and it has been even smoother than the last time. Working with Dan truly feels like a collaborative partnership, which is exactly what we want in a partner-relationship, and that is precisely how it feels. Well done to Dan and the entire team at Act XM for their exceptional work."

Compass Group

"We are really impressed with the proactive responses we have received from our contact at Act XM. Overall, we are happy with the results and feel that we received good value for our money, as we did not have the bandwidth to complete the work on our own."

Oxfam

"Daniel was superb throughout the process; he was extremely patient and focused on finding the solutions we required. He also kept track of the project's milestones and key deadline ensuring that everything remained on schedule."

DMG Fine Wines

"Without Act XM and our amazing team lead, Daniel, we'd be completely lost and overwhelmed with this system. The team’s expertise and support have been pivotal in navigating Qualtrics. We’ve saved a significant amount of time and resources that would have otherwise been spent on extensive training. With Daniel leading the way, our medium-sized business has achieved tangible benefits. Thanks Daniel!!!"

Dinner Ladies

“At Zendesk, we believe in the power of partnerships to drive innovation and success for our customers. Act XM’s deep expertise in experience management makes them an ideal partner to help businesses maximise the value of their CX investments. As an Advanced Partner, Act XM is well-equipped to support organisations in creating meaningful, frictionless customer experiences.”

Lisa Munnings, VP Partner Ecosystem & Channels APJ at Zendesk

"What stood out most was the structured approach and the focus on action. Customer feedback is now embedded into our 2026/2027 business planning, and CX is no longer a standalone activity — it’s a strategic driver.

Act XM didn’t just help us run a better survey. They helped us build a better customer experience framework.”

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