From insight to resolution: how AI is changing customer service Organisations have invested heavily in AI, but many are still struggling to turn insight into better service outcomes. Learn how leading teams are using AI to improve service resolution, support employees...
How to improve B2B win rates, reduce churn risk and grow existing accounts Most B2B organisations have access to more customer data than ever before. However, many still struggle with understanding what customers are actually experiencing across the relationship and...
How Alsco Uniforms turned customer feedback into executive action From low engagement to strong customer insight – A redesigned CX and feedback program lifted survey response rates from 2% to 9% and increased NPS to 44. Better feedback, better decisions – Improved...
ACMA unsubscribe requirements: what it means for CX performance. Why ACMA unsubscribe requirements now impact your CX program ACMA unsubscribe requirements under the Spam Act are becoming more strictly enforced. Commercial emails and SMS messages must provide a...
Central Coast Council improves employee engagement score by turning Employee Voice into action Central Coast Council modernises Employee Voice with digital pulse surveys and inclusive access for field teams A tailored engagement campaign increased participation and...
Banking on trust: How Bank First transformed its CX and enabled co-creation with its members Robust feedback system across key channels to consistently listen to and measure member experiences at every touchpoint Integrated ticketing and real-time feedback, helping...
